Western International Group(UK)Ltd
Customer Service & Operations Team Member
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🚀 We’re Hiring: Customer Service & Operations Team Member
📍 Location: Wolverhampton
💼 Job Type: Full-time | Permanent
🏢 Working Pattern: On-site
💰 Salary: Competitive, depending on experience
🌟 About Western International Group (UK) Ltd
Western International Group (UK) Ltd is a growing UK business and part of the internationally established Western International Group. Based in Wolverhampton, we specialise in home, kitchen and electrical products, serving customers across the UK through e-commerce, retail and marketplace channels.
With our flagship Geepas brand and an expanding product portfolio, we are building an ambitious team focused on growth, innovation and delivering an exceptional customer experience.
👋 About the Role
We are looking for a Customer Service & Operations Team Member who is passionate about delivering excellent customer service and enjoys solving problems.
This is a varied role where you will be at the heart of our customer experience, handling customer enquiries while also supporting day-to-day operations. You will work closely with our UK Operations team and Customer Services team in India, ensuring customer issues are resolved quickly, accurately and professionally.
🔑 What You’ll Be Doing
- 📞 Handle customer enquiries via phone, email and online channels.
- 💬 Take ownership of customer cases from initial contact through to resolution.
- 📦 Manage order queries, cancellations and refunds accurately and efficiently.
- 🚚 Work with Warehouse, Finance, carriers and marketplace teams to resolve issues.
- ⭐ Monitor customer feedback and reviews across Trustpilot, Google and other platforms.
- 🚨 Identify recurring complaints, service issues and potential reputational risks.
- 🌍 Act as an important link between our UK and India-based Customer Services teams.
- 📊 Maintain accurate records and support regular customer service and operational reporting.
- 🔍 Analyse customer feedback and service data to identify trends and opportunities for improvement.
- 💡 Suggest and support improvements to processes, systems and customer communications.
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🎯 What We’re Looking For
We’re looking for someone who is:
- Customer-focused and genuinely enjoys helping people.
- A confident and professional communicator.
- Highly organised with excellent attention to detail.
- Comfortable handling complaints and challenging situations.
- Proactive, solution-focused and able to take ownership.
- Confident using computer systems and working with data.
- Able to manage multiple priorities in a fast-paced environment.
- A strong team player who can work effectively with colleagues across different locations.
🎁 Employee Benefits
- 🎂 Paid Birthday Day Off – Enjoy your special day away from work.
- 🛍️ Employee Discount – Enjoy exclusive discounts on our products.
- 🕐 Flexible Working Hours – Flexibility to support a healthy work-life balance, where the role allows.
- 🚗 Free On-Site Parking – Convenient parking available at our Wolverhampton headquarters.
- ⚡ EV Charging Facilities – On-site electric vehicle charging points.
- 👨👩👧 Family-Friendly Environment – A welcoming and supportive workplace.
- 🎓 Training & Development – Opportunities to learn, develop and progress your career.
- 📈 Career Progression – Opportunities to grow with our expanding business.
- 🎉 Employee Events & Activities – Regular team activities and celebrations throughout the year.
- ☕ Great Team Culture – A collaborative, friendly and inclusive working environment.
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⭐ Experience
Previous experience in Customer Service, Customer Operations, Order Management, E-commerce, Retail or a similar role would be highly desirable.
Experience with CRM/ticketing systems, Trustpilot, Google Reviews, e-commerce platforms or operational reporting would be an advantage.
🚀 Why Join Us?
This is more than a traditional customer service role. You will have the opportunity to gain experience across Customer Service, Operations, E-commerce, Reporting and Process Improvement while working as part of a growing international business.
If you are organised, customer-focused, proactive and ready to make a real impact, we want to hear from you!
📩 Apply now and join Western International Group (UK) Ltd in Wolverhampton.
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