MANITOU Group
Customer Service Platform Manager MUK
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Job ID
46210
Date
2 September 2026
Job Family
After Sales
Type of contract
Permanent
Key tasks and responsibilities:
- To develop and grow our GFKA after sales (parts, service and services) business by:
- Collaborating with the BDM – National to develop new and existing fleet customers throughout the UK and Ireland, building strong relationships at all levels within customer organisations, ensuring regular contact at the most senior level
- Driving customer satisfaction through the delivery of exceptional service support (commissioning, servicing, troubleshooting and repairing machines within compressed timeframes)
- Driving customer reliance on compelling asset-life solutions (genuine parts, attachments & fluids, certified labour, connectivity, finance, extended warranty and the CSP platform)
- Collaborating with our dealers to ensure that they are fully conversant with the CSP platform and are equipped and willing to deliver service support within compressed timeframes
- Collaborating with our Manitou Centre(s) and in particular the Service Manager(s) and Service Controller(s) to ensure that they are delivering parts and service support within compressed timeframes
- ‘Solid-line’ management of a team of CSP Engineers taking care of their welfare, training, equipment and performance management. Operationally, the engineers are ‘dotted-line’ managed by our Service Controller(s) within our Manitou Centre(s)
- Collaborating with our digital team to ensure the use of data to guide our proactive behaviours (fault code trending etc.)
- Overseeing the collaboration between our CSP administration and CSP execution teams/dealers to ensure timely and effective execution of:
- Service works
- Repair works
- Campaign works
- Warranty works
- Warranty administration
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Skills And Experience
- Good communication, organisational, and basic IT skills
- Ability to manage a small team of people/field based engineers
- Technical knowledge of machinery, engineering and would be beneficial to have knowledge of Manitou products.
- Able to work under own initiative.
- Working in a technical environment desirable but not essential.
- Google suite experience desirable but not essential.
- Ability to work within a very friendly, personable but purposeful team.
- Open, honest, hardworking team player of high integrity and able to communicate effectively both internally and externally.
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Location(s)
United Kingdom - Verwood
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