MAGMAS
Customer Service - PO
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Customer Service Advisor
Salary: £13.00 per hour
Contract Type: Temporary
Hours: Monday–Friday, 08:00–17:30
Location: Portsmouth
We are currently recruiting for a Customer Service Advisor to join a busy site in Portsmouth on a temporary basis. This is a customer-focused role where you will be the first point of contact for customers, providing regular updates, answering queries, and helping to ensure customers receive a smooth and professional service throughout the process. The role would suit someone who enjoys dealing with people, is confident communicating face-to-face and over the phone, and is comfortable working in a busy environment where there are multiple priorities to manage.
Key Responsibilities
- Act as the main point of contact for customers throughout the process
- Deal with customers face-to-face, over the phone, and via email
- Provide regular updates and keep customers informed of progress
- Answer customer queries and resolve concerns professionally
- Manage customer expectations around timescales and appointments
- Book jobs and appointments into the relevant systems
- Follow up and chase outstanding information where required
- Liaise with customers and internal teams to ensure everything runs smoothly
- Arrange vehicle collections and deliveries where required
- Coordinate courtesy vehicles for customers when necessary
- Assist with vehicle handovers and ensure customers receive a professional service
- Escalate any issues or complaints appropriately
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About You
We are looking for someone with strong customer service and communication skills who is confident dealing with customers face-to-face. You will ideally have experience in a customer-facing environment, such as customer service, reception, administration, automotive, hospitality, retail, or a similar role. You should be:
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- Friendly, approachable, and professional
- Confident communicating with customers
- Organised and able to manage multiple tasks
- Comfortable working in a busy environment
- Proactive when it comes to chasing and following up
- Able to remain calm when dealing with customer queries or concerns
- A good team player with a positive attitude
Temporary Role
This is a temporary position, with an immediate start preferred. The assignment is expected to run until approximately the end of September, although the exact duration will depend on business requirements. If you are available immediately or at short notice and are looking for a customer-focused temporary opportunity, we would love to hear from you.
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