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Customer Service Practitioner Apprentice
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Sala Thai Kitchen: Customer Service Practitioner Apprentice
Sala Thai Kitchen is an award-winning Thai restaurant and cooking school in the heart of St Albans, led by experienced cookery teacher Thippawan Rashleigh. This is an exciting opportunity for an individual who enjoys working with people and delivering excellent customer service.
Wage: £14,976 to £23,793.12, depending on your age
Training course: Customer service practitioner (level 2)
Hours: Shift work due to nature of the business. At least 30 hours a week. Weekend and evening shifts. 36 hours a week
Start date: Saturday 10 October 2026
Duration: 1 year
Positions available: 1
What you'll do at work
As our Customer Service Practitioner Apprentice, you'll be responsible for creating a warm, welcoming experience for every guest and supporting our front-of-house operations.
This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn. You'll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai's values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Key Responsibilities
- Greeting and welcoming customers, creating a warm first impression of Sala Thai
- Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
- Supporting food and drink service, working closely with the kitchen and front-of-house team
- Processing orders accurately and efficiently
- Resolving customer issues and complaints in a calm, professional manner
- Maintaining excellent product and menu knowledge, including our authentic Thai dishes
- Promoting the restaurant's services, events, and special offers
- Treating every customer as an individual and upholding Sala Thai's service culture and values
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Where you'll work
5A
High Street
St. Albans
AL3 4ED
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
OAKLANDS COLLEGE
Training course
Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Your training will be provided online with our dedicated assessors at Oaklands College. These will include monthly workshops and work visits from our assessors.
Requirements
Essential qualifications
- GCSE in:
- English (grade Level 2-9)
- Maths (grade Level 2-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Authentic Thai flavours rooted in tradition, brought to life with seasonal, locally sourced ingredients right here in Britain.
You will be under the supervision of owner and executive chef, Thippawan Rashleigh. Thippi grew up in a small village northeastern of Thailand, Chaiyaphum with food as her love language. Now based in St Albans, she brings the soul of her hometown to every dish — using Thai herbs and spices, seasonal produce, and locally sourced ingredients to create flavours that are both deeply authentic and beautifully of-the-moment. Thippi is passionate about sustainability: cook what you have at home, in the right portions, and create no waste.
Her three passions — people, food, and yoga — shape everything she does. Whether she's cooking for first-time visitors or old friends, running a class, or writing her debut cookbook, Thippi's mission is always the same: connection through food.
https://www.salathaikitchen.co.uk/restaurant
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
After your apprenticeship, you could be hired as a permanent member of staff.
Ask a question
The contact for this apprenticeship is:
OAKLANDS COLLEGE
Will Ellis
will.ellis@oaklands.ac.uk
The reference code for this apprenticeship is VAC2000050742.
Apply now
Closes in 26 days (Wednesday 30 September 2026 at 11:59pm)
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