Find an apprenticeship
Customer Service Practitioner Apprentice
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Opportunity
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is an exciting opportunity to gain hands-on experience within the rapidly growing electric vehicle sector while developing valuable workplace skills. Working alongside experienced colleagues, you will learn how to support customers, dealerships, charge point manufacturers, and electrical contractors through every stage of their journey.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Responsibilities
As a Customer Service Apprentice, you will:
- Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat
- Assist with matching EV customers to certified electrical contractors
- Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process
- Make outbound calls to customers and contractors to provide updates and gather information
- Maintain accurate customer records and update information within business systems and CRM platforms
- Support the resolution of customer queries and issues, escalating where appropriate
- Work closely with colleagues across operations and sales teams to ensure excellent customer service
- Help monitor service performance and customer satisfaction levels
- Suggest improvements that enhance the customer experience
- Develop knowledge of Qvanta's products, services, and programmes
- Contribute positively to team objectives and business goals
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills