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Customer Service Practitioner Apprentice
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Customer Service Practitioner Apprentice
Customer service apprenticeship within a UK community pharmacy supporting the day-to-day running of the pharmacy by delivering excellent customer service, assisting patients with enquiries, managing stock and administrative duties, and developing key skills in communication, teamwork, professionalism and working within a healthcare environment.
Requirements
- GCSE or equivalent in:
- English (grade 4-9)
- Maths (grade 4-9)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Administrative skills
- Analytical skills
- Attention to detail
- Communication skills
- Customer care skills
- Initiative
- Logical
- Non-judgmental
- Patience
- Team working
Responsibilities
- Greet patients and customers politely at the counter and on the phone
- Receive and process prescriptions (NHS and private)
- Label, assemble, and check medicines under the pharmacist’s supervision
- Manage stock: ordering, unpacking deliveries, and checking expiry dates
- Maintain accurate patient and prescription records
- Handle cash, card payments, and NHS exemption checks
- Deliver excellent customer service to patients and visitors within the pharmacy
- Support customers with general enquiries both in person and over the phone
- Assist with stock control, replenishment, and checking deliveries
- Maintain a clean, organised, and professional working environment
- Support the team with administrative and day-to-day pharmacy duties
- Develop communication and teamwork skills while working in a healthcare setting
- Follow company procedures, health and safety, and confidentiality guidelines
- Build confidence in dealing with customers and handling sensitive information professionally
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Benefits
- Wage: £12,480 a year
- Hours: Shifts between 9-5.30pm Mon-Fri and 9-12pm Sat. 30 hours a week
- Duration: 1 year
- Potential to go onto further training following completion
- Possibility of full-time employment upon completion.
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Application Process
- Closes in 25 days (Monday 29 June 2026 at 11:59pm)
- Sign in or create an account to apply.
About Newline Pharmacy Newline Pharmacy are a local independent chemist within Northumberland and North Tyneside. As a family-owned business now with six locations, we personally assist our patients by providing timely medications, free deliveries, treatment and advice for minor ailments, immunisations, and more.
Contact Derrin Atkins derin.atkins@educationpartnershipne.ac.uk 07584362206 The reference code for this apprenticeship is VAC2000033581.
Additional Information
- Training course: Customer service practitioner (level 2)
- Start date: Monday 6 July 2026
- Positions available: 1
- Training course: Customer service practitioner (level 2)
- What you'll learn:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
- Training schedule: L2 Customer Service Practitioner Standard Training is conducted within the store and a trainer will be allocated for on/off training.
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