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Customer Service Practitioner Apprentice
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Customer Service Practitioner Apprentice
QVANTA LIMITED
Crewe (CW1 6GW)
Closes in 13 days (Monday 12 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
This is an exciting opportunity to gain hands-on experience within the rapidly growing electric vehicle sector while developing valuable workplace skills. Working alongside experienced colleagues, you will learn how to support customers, dealerships, charge point manufacturers, and electrical contractors through every stage of their journey.
Wage
£14,560 to £23,132.20, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
Monday- Sunday 9am to 5pm on a rota basis. 35 hours a week
Start date
Monday 26 October 2026
Duration
11 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Customer Service Apprentice, you will:
- Support customers, dealerships, electrical contractors, and partners via telephone, email, and online chat
- Assist with matching EV customers to certified electrical contractors
- Monitor customer journeys through the Qvanta Installer.com platform and ensure customers are kept informed throughout the process
- Make outbound calls to customers and contractors to provide updates and gather information
- Maintain accurate customer records and update information within business systems and CRM platforms
- Support the resolution of customer queries and issues, escalating where appropriate
- Work closely with colleagues across operations and sales teams to ensure excellent customer service
- Help monitor service performance and customer satisfaction levels
- Suggest improvements that enhance the customer experience
- Develop knowledge of Qvanta's products, services, and programmes
- Contribute positively to team objectives and business goals
Where you'll work
Wulvern House
Electra Way
Crewe CW1 6GW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESHIRE COLLEGE SOUTH AND WEST
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Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
As part of this role, you will complete a Level 2 Customer Service Practitioner Apprenticeship.
- You will receive dedicated training and development time during working hours.
- You will be supported by both Qvanta and your apprenticeship training provider throughout the programme.
- The apprenticeship combines practical workplace experience with structured learning, helping you develop the knowledge, skills, and behaviours needed to succeed in a customer service career.
Requirements
Desirable qualifications
- GCSE in: English (grade C/4) Maths (grade C/4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
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- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
- Punctual
- Professional
About this employer
Electric Vehicle (EV) charging infrastructure represents one of the fastest-growing sectors as the world transitions from traditional petrol and diesel vehicles to electric transportation.
Qvanta was established to support the "Electrification of Everything" at scale. Through our innovative technology platform and nationwide network of certified electrical contractors, we manage the end-to-end delivery of EV charging installations and electrical services. Our solutions support electric vehicle charging, battery storage, solar integration, emergency power systems, and microgrid technologies.
As we continue to grow, we are looking for enthusiastic individuals to join our team and help deliver exceptional customer experiences.
Company benefits
- Occasional home working after completion of training
- Group bonus scheme
- Pension contribution
- Business-use laptop
- 28 days holiday, including bank holidays
- Full training and development
- Nationally recognised Level 2 Customer Service Practitioner qualification
- Career progression opportunities within a growing business
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This apprenticeship offers the opportunity to build a rewarding career in an innovative industry that is helping shape the future of sustainable transport.
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
Becky Smythe
becky.smythe@ccsw.ac.uk
The reference code for this apprenticeship is VAC2000055733.
Apply now
Closes in 13 days (Monday 12 October 2026 at 11:59pm)
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