Edge Building Products
Customer Service Professional
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Company Description
Edge Building Products is a leading supplier of low-maintenance building products to trade customers, operating depots in Chichester, Horsham, and Croydon. The company provides a comprehensive range of materials, including roofline products, rainwater systems, windows and doors, external and interior cladding, composite decking, synthetic slate roofing, and associated finishing items. Edge works with trusted brands such as Origin, Korniche, Swish, Kayflow, Liniar, Freefoam, Brett Martin, and James Hardie to support projects of varying size and complexity. Trade customers benefit from next-day delivery across the South East, extended customer service hours, multiple ordering channels, and well-stocked local trade counters with convenient parking and loading. The business is committed to reliable supply, straightforward service, and strong technical support, helping customers complete jobs efficiently and confidently.
Role Description
The Customer Service Professional is a full-time hybrid role based in Chichester, with the flexibility to work from home for part of the week. This role focuses on supporting trade customers via phone, email, online channels, and in-person at the trade counter, ensuring accurate order processing, product information, and delivery coordination. Day-to-day responsibilities include:
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- Answering customer queries
- Providing updates on orders and stock availability
- Handling issues or complaints
- Liaising with the warehouse and logistics teams to meet delivery commitments
- Maintaining customer records
- Assisting with scheduling and site support
- Promoting Edge’s services and product offerings in a professional, solution-oriented manner
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The Customer Service Professional contributes directly to customer satisfaction and retention by offering friendly, efficient, and reliable support.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience, with the ability to build rapport and maintain long-term relationships.
- Experience in Customer Support and Customer Satisfaction, with a focus on resolving issues promptly and professionally.
- Excellent Phone Etiquette and communication skills, both verbal and written, suitable for handling trade customer inquiries across multiple channels.
- Good organizational and time-management abilities, with attention to detail in order processing, documentation, and follow-up.
- Comfort using CRM systems, order management software, and online communication tools; proficiency with basic office software (e.g., email, spreadsheets).
- Ability to work effectively in a fast-paced trade environment, collaborating with internal teams such as sales, warehouse, and logistics.
- Previous experience in building products, construction supply, or a similar trade/wholesale environment is beneficial but not required.
- Willingness to work on-site at the Chichester depot as part of a hybrid arrangement and to adapt to changing customer and business needs.
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