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Customer Service- Property Co-ordinator Apprentice
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DBR Builders Customer Service Apprenticeship Opportunity
DBR Builders have an exciting Customer Service apprenticeship opportunity. They are seeking a highly motivated candidate who will contribute towards their project coordination and property acquisitions & management.
Wage: £16,640 for your first year, then could increase depending on your age - National Minimum Wage rate for apprentices. Potential salary increments based on performance.
Training course: Customer service specialist (level 3)
Hours: Monday - Friday, 8.00am - 5.00pm with 1 hour break. 40 hours a week
Start date: Tuesday 1 September 2026
Duration: 1 year 3 months
Positions available: 1
What you'll do at work
Property Acquisitions & Investment Support
- Assist in identifying residential and commercial property acquisition opportunities
- Conduct market research and gather information on potential property investments
- Support the analysis of property deals, including purchase prices, rental income, operating costs, yields, and potential returns
- Assist in preparing reports and recommendations to support property acquisition decisions
- Maintain records of prospective acquisitions and investment opportunities
Property Management & Tenant Support
- Act as a first point of contact for tenants, contractors, utility providers, solicitors, and other third parties via phone, email, and face-to-face interactions
- Respond to enquiries professionally and efficiently
- Support tenants with queries relating to rent, repairs, utilities, and tenancy agreements
- Assist with tenancy administration, including processing applications, maintaining records, and supporting tenancy set-up procedures
- Help coordinate property inspections, appointments, and contractor visits
- Record and update tenant, property, and contractor information accurately on internal systems
Repairs & Maintenance Coordination
- Log, monitor, and track repair requests from tenants
- Liaise with contractors and maintenance teams to arrange and coordinate works
- Provide updates to tenants regarding repair progress and completion
- Ensure maintenance records and documentation are kept up to date
Administration & Customer Service
- Maintain accurate records, files, and documentation
- Support the team with data entry, correspondence, reporting, and general administration
- Ensure compliance with data protection, confidentiality, and company procedures
- Maintain a professional, friendly, and customer-focused approach at all times
Where you'll work
Suite A 17c Dunscar House
Blackburn Road
Deakins Business Park
Bolton
BL7 9RW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider:
NORTHWEST EDUCATION AND TRAINING LIMITED
Training course:
Customer service specialist (level 3)
What you'll learn
Course contents:
- Business focused service delivery: Demonstrate a continuous improvement and future-focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
All training for your apprenticeship will take place within the workplace
Your training provider will deliver your training sessions once a month
You are not required to leave the workplace
Requirements
Essential qualifications
- GCSE in:
- English (grade 4)
- IT (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Punctual
- Eager
- Interest in property
About this employer
DBR Investment Group is a UK-based property investment and development company specialising in delivering high-quality residential projects and carefully structured investment opportunities across England and Wales. Since our establishment in 2017, we have built a strong reputation for transparency, delivery, and long-term value creation.
Our mission is to provide investors with secure, well-researched UK property investment opportunities that combine strong fundamentals, prudent risk management, and clear exit strategies. We aim to simplify property investment while maintaining professional governance, accountability, and compliance at every stage.
Our focus is on identifying underperforming assets, unlocking their potential through strategic development, and creating sustainable returns for investors while contributing positively to local communities.
https://www.dbrinvest.com/ (opens in new tab)
Company benefits
- There is free parking available at the office if required
After this apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- On successful completion of the apprenticeship and based on performance, there could be a permanent position available
Ask a question
The contact for this apprenticeship is:
NORTHWEST EDUCATION AND TRAINING LIMITED
Amanda Fair-Hill
amanda.fair-hill@nweat.co.uk
07512311133
The reference code for this apprenticeship is VAC2000045433.
Apply now
Closes in 21 days (Thursday 20 August 2026 at 11:59pm)
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