Job Opportunity

An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Wrexham site working Monday to Friday from 8am to 4:30pm.

Role Overview

Reporting to the Business Manager, CSR Supervisor & Workshop Controller, you will be the main point of contact between the customer and the depot. The main job function will be to receive customers, identify and progress routine service and repair requirements and promote the sale of service and accessories within the limits of technical ability.

Key Responsibilities

• To promote and maintain excellent customer relations advising customers of work progress or additional work requirements and dealing with customer queries.
• To discuss and identify routine service and repair requirements with customers obtaining detailed background information to assist specialised personnel in diagnosis/testing/inspection.
• To record in detail customer requests for workshop action and obtain authority to proceed.
• To prepare detailed test/diagnosis reports for quotations, estimates or job card development and maintain up to date customer/workshop records.
• To promote and effect the sale of workshop repair and service facilities.
• Administration tasks for the site including inputting times for clock cards daily, scanning of all job cards, produce and issue invoices, and any related paperwork as required and ensuring the reception area is maintained to a professional standard.