Alstom
Customer Service Repair Coordinator
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Req ID: 524164 Location: Hatfield Appointment Basis: Permanent Apply by: 19/8/26 Salary + Benefits: 30k
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your Future role: We are looking for a highly organised and proactive Customer Service Co-ordinator to join our Customer Service team. This is a key role focused on ensuring the smooth and efficient management of Parts and Repair operations, coordinating with suppliers, maintaining effective stock control, and delivering outstanding customer service to both internal and external customers.
Working collaboratively across departments and with external partners, you will help drive operational efficiency, support customer needs, and contribute to a high-performing service function. Occasional travel to other company sites will be required, typically a few times each year.
We'll look to you for:
- Manage customer enquiries and returns
- Launch repair processes from Notifications, Sales Orders and Service Exchange request
- Expedite orders and ensure delivery performance targets are met
- Control stock levels for repairable materials
- Set repair priorities and liaise with Workshop teams
- Raise Purchase Orders for external repairs
- Obtain and manage supplier quotations, pricing, and lead times
- Maintain accurate SAP records and order book data
- Monitor delivery KPIs, identify root causes, and support improvement actions
- Resolve invoice queries and support wider supply chain activities
- Support wider GSI activities and may include providing cover for operations across other Plants (e.g. Plymouth and Ireland) as required.
- Coordinate all parts and repair enquiries, orders, and service requests from customers, engineers, and internal teams.
- Manage the end-to-end repair process, ensuring timely processing, tracking, and completion of repair activities.
- Coordinate the shipment, receipt, and return of parts and repaired equipment.
- Prepare quotations for parts, repairs, and associated services in line with company procedures.
- Work closely with Production and Supply Chain teams to manage repair plans
- Escalate delays and maintain clear communication with stakeholders
- Support OTIF delivery performance and customer updates
- Coordinate logistics for overhaul and repair activities
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All about you: We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
- Experience within Customer Service, Supply Chain, or Purchasing
- Strong organisational and communication skills
- SAP/ERP system knowledge
- Ability to manage priorities in a fast-paced environment
- High attention to detail and problem solving mindset
Things you’ll enjoy: Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
- Enjoy stability, challenges and a long-term career free from boring daily routines
- Collaborate with transverse teams and helpful colleagues
- Contribute to innovative projects
- Utilise our agile working environment
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development, through award-winning learning
- Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive benefits (pension, life ins., medical)
- Up to 52 weeks full maternity and adoption pay
- 25 days annual leave plus bank holidays, with the opportunity to buy or sell holidays
- Enjoy a wide range of flexible benefits that you can tailor to suit your lifestyle
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You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Equal opportunity statement: Important to note Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
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