Tate Recruitment
Customer Service Representative
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Customer Service & Sales Support Representative
Guildford | Monday-Friday, 9am-5pm | £15.00-£16.50 per hour (£28,000-£30,000 equivalent) | Temp-to-Perm
We're partnering with a leading luxury eyewear brand to recruit a Customer Service & Sales Support Representative for an initial 6-month temporary contract, with the opportunity to become permanent.
This is a premium customer experience role where you'll become a product and brand specialist, delivering a high-touch, consultative service to both B2B and B2C customers. We're looking for someone who genuinely enjoys building relationships, solving problems and going above and beyond to create an exceptional customer journey.
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Key responsibilities:
- Managing customer enquiries via phone and email
- Supporting customers with orders, deliveries, returns and product queries
- Building strong relationships with retail partners and consumers
- Providing a personalised, premium customer experience
- Working closely with internal teams to ensure seamless service
- Processing orders and maintaining accurate customer records
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About you:
- Previous customer service experience
- Excellent communication and relationship-building skills
- Proactive, organised and solutions-focused
- Strong attention to detail
- Passionate about delivering outstanding customer service
This is a fantastic opportunity to join a prestigious brand and build a long-term career within a growing business.
Interested? Apply now or get in touch for more information.
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