Nationwide Vehicle Contracts
Customer Service Representative
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Company Description
Nationwide Vehicle Contracts is one of the UK’s leading providers of car and van leasing. Working closely with the world’s leading vehicle brands and finance providers, our team has helped more than 180,000 customers get behind the wheel of their next car, winning a host of awards along the way, including Feefo Platinum Trusted Service provider for five consecutive years.
Role Description
As a Customer Service Representative, you'll be at the forefront of ensuring customer satisfaction and driving our commitment to excellence. Responsibilities include:
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- Proactively resolving customer concerns
- Investigating and resolving customer complaints
- Collaborating with dealers and suppliers to provide timely updates
- Assisting customers with in-life vehicle queries
Salary and Location
The position is based at our office in Didsbury, Manchester, which has excellent public transport links and limited, free on-site parking. We offer a competitive salary of £26,000 per annum, rising to £27,000 per annum after six months. You will also be entitled to a range of company benefits after a qualifying period, including:
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- A workplace pension scheme
- Paid birthday leave
- Training and development opportunities
- Long service rewards
Desired Skills & Experience
- Hands-on experience in front-line customer service
- Ability to resolve customer issues effectively
- Exceptional communication and interpersonal skills
- Ability to work well in a team
- Problem-solving skills
- Attention to detail
- Strong organisational skills
- IT proficient
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