Vertage
Customer Service Representative
United Kingdom
£13.04/hr
Posted about 20 hours ago
Get notified of more jobs like this · No spam, ever
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Job Title
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Co-Op – Customer Service Legal
Pay Rate
- Current - £13.04 Per hour
Role & Call Details
- High‑volume outbound call environment.
- Leads are provided daily; agents receive calls directly on screen and dial out.
- Calls typically cover:
- Offering condolences and emotional support.
- Explaining what customers may be entitled to.
- Practical next steps (e.g. home insurance, car insurance).
- Legal aspect: determining whether probate is required (yes/no questions only).
- Calls are made 24–48 hours after the loss, so emotional resilience is essential.
- Call quality is monitored due to regulatory requirements.
- Targets include: Volume of outbound calls and Number of probate appointments booked for CBS.
- Typical volume: 70–90 dials per day
- Around half of these connect.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Working Pattern & Setup
- Monday to Friday, 9:00am – 5:00pm.
- Fully home‑based.
- Laptop provided.
- Candidates must have: Strong and reliable Wi‑Fi.
- A private working environment (GDPR compliant).
- Training: One week long.
- Completed on the candidate’s own device.
- iPad, tablet, or laptop is acceptable, as laptop is sent out on their first day.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Candidate Profile
- Experience in a regulated environment is highly desirable.
- Comfortable working in a volume call centre environment.
- Experience with: GDPR‑based questioning at the start of the call
- Working to targets.
- Outbound and inbound calls experience we can look at
- Strong emotional resilience required due to nature of calls.
Interview Process
- Stage 1: interview with set questions on a pre recorded system followed by Short technical interview with role play (1 hour via Teams).
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location