This Is Prime
Customer Service Representative
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Customer Success Specialist | London
Are you passionate about helping customers get the most out of technology?
I'm working with a growing SaaS business that's looking to hire its first dedicated Customer Success Specialist in the UK. Following significant growth across the UK and Ireland, they're investing in someone who can build strong customer relationships and ensure clients continue to get real value from the platform.
This isn't a technical support role. Instead, you'll own a portfolio of customers from onboarding through to renewal, helping drive adoption, retention and long-term success.
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What you'll be doing:
- Managing your own portfolio of B2B customers.
- Delivering onboarding sessions and customer training.
- Building trusted relationships with key stakeholders.
- Driving product adoption and customer engagement.
- Proactively managing customer retention.
- Identifying future upsell and account growth opportunities.
- Working closely with Sales, Product and Technical Support to deliver an excellent customer experience.
What they're looking for:
- 1-3 years' experience in Customer Success, Account Management or a similar SaaS role.
- Experience onboarding and managing B2B customers.
- Strong communication and relationship-building skills.
- A proactive, customer-first mindset.
- Comfortable learning new software and explaining it to customers.
- Experience with Microsoft 365 or supporting customers in a Microsoft environment would be a bonus.
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This is a great opportunity to join a growing software business at an exciting stage, where you'll have real ownership, plenty of autonomy and the chance to shape the customer experience as the UK team continues to expand.
If you'd like to hear more, apply today or drop me a message for a confidential chat.
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