Greene Tweed
Customer Service Representative
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At Greene, Tweed
You'll find the cutting-edge technology, world-class polymer expertise and endless advancement opportunities you'd expect from a multi-national industry leader. You'll find them all in an environment that embraces diversity in people and opinions, moves decision making to the point of impact, and celebrates your success.
If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.
Job Summary
Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders through strong communication and coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.
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Essential Duties/Responsibilities
- Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to assigned customers.
- Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to ensure protection and growth of harvest business.
- Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned customers to support proliferation of new products.
- Performs detailed contract review to ensure GT compliance with customer requirements.
- Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
- Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records, customer material information record, and customer hierarchy.
- Foster strong internal cross functional relationships through honest open communication to ensure on time order fulfillment.
- Process customer returns: RGA paperwork and manage open RGA.
- Resolve customers’ credit and invoice issues in conjunction with Finance department.
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Required Minimum Qualifications
Education/Certifications
Bachelor’s degree or related experience
Skills and Experience
- Previous sales/customer service related experience preferred
- Ability to work under tight deadlines, both independently and as a team member.
- Strong problem solving skills
- Strong communication skills – listening, verbal and written.
- Strong attention to detail and time management skills.
- Highly proficient user of Enterprise Resource Planning (ERP) software desired
- Knowledge of customer relationship management (CRM) software preferred
Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.
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