Mouser
Customer Service Representative
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At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.
Customer Service Representative (f/m/d)
What to expect:
The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes, and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.
- Generates new and repeat business through customer service initiatives.
- Accurately processes customer transactions such as orders, quotes, or returns with a strong focus on service excellence.
- Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
- Provides information regarding availability of in-stock and out-of-stock items.
- Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
- Researches and expedites customer orders.
- Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
- Confirms special handling orders are expedited.
- Fills requests for catalogs, information, or samples.
- Supports local Customer Service teams, and provides support for other teams when needed.
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What we are looking for:
- 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
- Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
- Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
- Excellent written and verbal communication skills in English, additional languages are a plus.
- Proficient in MS Office; experience with other systems are a plus.
- Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Exhibits strong analytical skills, problem solving, and negotiation skills, and analyzes the impact of decisions before execution.
- Demonstrates profound planning and organization skills and works very structured.
- Accountable and integer, energetic personality.
- Self-motivated and result-oriented and a good team worker (cross-cultural).
- Takes initiative to expand knowledge for position utilizing all available sources
What we offer:
A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:
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- 25 days annual leave, (increasing with service to 30 days) plus bank holidays
- Family Friendly policies
- Free parking
- Hybrid working
- Enhanced company pension
- Enhanced Sick Pay
- Employee recognition program
- A wide range of training opportunities through our Mouser University
- Company funded Health Cash Plan
- Friend and Family Referral Bonus
- Annual Performance appraisals
- Death in Service Benefit (you may wish to term this as Life assurance)
- Access to Employee Assistance Programme (EAP)
Our office is located at the following address:
Mouser Electronics
Artisan Building
Hillbottom Road
High Wycombe
Bucks. HP12 4HJ, United Kingdom
The salary range for this position is GBP 26,100 - GBP 29,200.
Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.
Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.
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