BCMGlobal
Customer Service Representative
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Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal
Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer-focused, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.
In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day.
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We’re seeking individuals who are:
- Organised and able to juggle priorities while meeting deadlines.
- Experienced in delivering excellent customer service.
- A confident communicator – both verbal and written – with great attention to detail.
- A true team player who’s proactive, reliable, and ready to support colleagues.
- Empathetic and professional when handling sensitive or challenging conversations.
Ideal experience (not essential, but great to have)
- Experience in mortgages, lending, or specialist finance.
- Experience supporting vulnerable customers.
- Industry-recognised qualifications.
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Why BCMGlobal?
- 25 days holiday (plus option to purchase more)
- Employer-matched pension (up to 5%)
- Private Health Care (role dependent) & Life Assurance (x4 salary)
- Wellbeing & Volunteering Day
- Cycle to Work scheme, sports & social club, summer/Christmas parties
- Recognition & referral rewards discretionary bonus scheme
At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference.
Ready to take the next step, apply today and take the first step towards an exciting future with BCMGlobal.
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