Ingeus
Customer Service Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Job Description
Salary: £28,860 per annum + up to 10% annual bonus & benefits package
Location: Marylebone
First three months onsite to support Training prior to Hybrid working to be introduced.
The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.
What you will be doing?
- Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
- Managing daily appointment sessions
- Carrying out ‘reminder’ calls to customers for appointments
- Monitoring session progress & backfill appointments where necessary
- Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
To be successful you require:
- Strong IT Literacy – working knowledge of CRMs
- Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
- Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users
Benefits
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Online Shopping discounts
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Division: HAAS
Employment Type: Full Time / Permanent
Compensation: up to GBP 28860 - yearly
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills