Talent
Customer Service Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Advisor (1-Month Contract)
Location
Nottingham (5 Days On-Site)
Pay
Hourly rate: £13 per hour
Start Date
Immediate Start (10/08 if possible, with a phone call interview beforehand)
Contract Duration
Contract Until September.
About the Role
We're looking for Customer Service Advisors to join a busy team on a 1-month temporary contract, supporting the implementation of a new employee benefits system.
In this role, you'll be helping both current employees and former employees as they transition to the new platform. Many enquiries will be straightforward, while others may involve supporting individuals or speaking with someone acting under Power of Attorney on their behalf. This role requires patience, empathy and a sensitive approach, ensuring every interaction is handled with professionalism and care.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Responding to inbound calls and emails from current and former employees.
- Guiding users through the registration and sign-up process for a new employee benefits platform.
- Providing clear, patient support to individuals with varying levels of technical confidence.
- Communicating with authorised representatives, including those acting under Power of Attorney, where appropriate.
- Accurately updating information across multiple systems.
- Delivering a high standard of customer service on every interaction.
Requirements
- Previous customer service or contact centre experience.
- Excellent communication skills with a calm, empathetic and professional manner.
- Strong attention to detail and accuracy.
- Confident using multiple IT systems and able to learn new technology quickly.
- Experience using Salesforce is advantageous but not essential.
- Someone patient, understanding and comfortable handling sensitive conversations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What's on Offer
- Immediate start
- 1-month temporary contract
- A short telephone interview, with successful candidates expected to start work on Monday 10th August
If you're available immediately, can provide outstanding customer service with empathy and professionalism, and are looking for a short-term opportunity to make an impact, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills