Petcover Group
Customer Service Representative
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Petcover Group
The Petcover Group is a growing pet insurance business with offices across the UK, EU, Australia and New Zealand. We are looking for a Customer Service Representative to join our UK business. This role is ideal for looking to start a career in customer service.
Responsibilities and Activities
- Answer and resolve customer queries, taking ownership of this process from start till resolution
- Conduct general policy administration on behalf of customers and the team
- Pro-actively follow up insurance enquiries to convert to an insurance policy
- Ensure high levels of customer satisfaction
- Produce compliant, high-quality documentation and maintain up-to-date and accurate customer records
- Develop a comprehensive knowledge and understanding of the company’s products
- Identify trends and areas for improvement and present potential solutions for these issues to management
- Work closely with colleagues to share knowledge and expertise, support newer employees with queries when needed
- Ensure compliance with both company and regulatory policies
- Undertake regular learning and development in line with company and FCA requirements
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Required Skills
- Strong customer service orientation
- Excellent written and verbal communication skills, able to communicate with a wide range of internal stakeholders as well as our customer/client base
- Ability to identify sales leads
Reports to
Customer Service Team Leader
Benefits and Opportunities
- Life insurance
- Company discount
- Bupa Cash Plan to support dental, eye and medical expenses
- 25 days annual leave, increasing with tenure
- 5% pension match and salary sacrifice available
- Enhanced paid sick leave
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location