Job Title

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

Role: Handling customer complex enquiries around general scheme information and account-based queries both in back office and call taking for front office enquiries across multiple workstreams

• To provide excellent customer service in response to customer correspondence, ensuring all responses are clear and concise
• Adhere to all policies, processes, and business rules ensuring work items and customer responses are accurate
• Process and provide complex advice on customer correspondence in accordance with strict set guidelines
• Liaise with 3rd party agencies where required
• Working within a target-driven environment adhering to challenging quality and productivity targets
• Understand and advise on processes using appropriate communication skills relating to the precise nature of the issue
• Utilise the tools and resources available to ensure that policy guidelines are adhered to
• Make quick decisions where authorised, in a timely confident manner preventing the need for escalations