Holcim
Customer Service Representative
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About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.
Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.
Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.
Holcim UK Company Benefits
- Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring
- Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
- We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
- Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
- Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
- Opportunities for career progression both at home and abroad
- Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace
- Staff discounts including special rates for garden landscaping products
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The Opportunity
In this role, you won't just take orders - you will be the ultimate champion for our customers and the critical link between our clients, sales, production, and logistics teams. If you love a fast-paced environment where you can take ownership, multi-task complex workloads, and genuinely make an impact on company success, we want to hear from you.
As a Customer Service Representative, you will portray an excellent company image, encouraging repeat business by acting as the main focal point for all customer needs.
Your day-to-day will include:
- Take accurate orders, continually monitor order progress, and build deep rapport with both internal and external customers.
- Drive forward programming (creating FOP), communicate with customers regarding future orders, and optimise capacity.
- Liaison with production and dispatch to anticipate issues. In the event of supply problems, you will coordinate delivery and guide through revised programmes.
- Negotiate delivery schedules of company and customers, and swiftly investigate and resolve customer queries or complaints.
- Maintain a strict awareness of company Health & Safety policies and commit to your own continuous learning and development through coaching.
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Knowledge & Experience
- A proven, experienced track record in customer service delivery with a deeply customer-focused approach.
Essential Skills
- Ability to manage complex workloads and prioritise effectively in a fast-paced environment.
- Excellent telephone manner and the ability to communicate seamlessly across various channels with both internal and external stakeholders.
- Ability to take ownership of setbacks, assess complex situations, and make effective decisions under pressure.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
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