E-Frontiers
Customer Service Representative
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Customer Service Representative
Contract: 25 weeks
Location: Newcastle
Rate: £22,530 for the duration of the contract
We're looking for a Customer Service Representative to join a leading global professional services organisation specialising in technology, digital transformation, and customer experience.
This is an excellent opportunity for a Customer Service Representative with strong telecommunications knowledge to join a collaborative team, solve customer-related queries, and use your expertise in a fast-paced environment. The role may involve rotational shifts.
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Responsibilities:
- Analyse and resolve lower-complexity customer and telecommunications-related issues.
- Respond to customer queries through chat and other communication channels.
- Work closely with colleagues and escalate issues to supervisors where appropriate.
- Follow established processes and instructions to deliver accurate, consistent support.
- Contribute effectively as part of a team while taking ownership of your assigned workload.
About You:
- 3-5 years' experience in customer service, telecommunications, contact centre, or a related environment.
- Strong knowledge of telecommunications, ideally with experience supporting customers through chat.
- Excellent analytical and problem-solving skills.
- Strong communication skills with a professional and customer-focused approach.
- Comfortable working independently and as part of a team, including rotational shifts.
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If you're an experienced Customer Service Representative with strong telecommunications expertise and are looking for your next opportunity, we'd love to hear from you. Apply today to find out more.
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