Tops Pizza
Customer Service Representative
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Company Description
Tops Pizza is one of the UK’s fastest-growing pizza brands, known for fresh, high-quality pizzas with bold flavors and generous toppings. Built on the idea that great pizza should be accessible and consistently excellent, the brand has expanded nationwide with ambitious growth plans. The company focuses on fast, reliable delivery and a customer-first approach, aiming to stand out through both its products and operations. Team members work in a fast-paced, entrepreneurial environment where ownership, creativity, and continuous improvement are encouraged. As Tops Pizza continues to expand across the UK, there are growing opportunities for individuals who want to contribute to a dynamic, evolving business.
Role Description
This is a full-time, on-site Customer Service Representative role based in Sheffield. The Customer Service Representative will handle in-person, phone, and online inquiries, ensuring orders are taken accurately and customers receive clear information about products, offers, and delivery times. The role includes resolving customer concerns, processing order changes, and coordinating with kitchen and delivery teams to support smooth operations. Responsibilities also include maintaining a friendly and professional service environment, updating customer records where needed, and following company policies to uphold service standards. The position requires working in a fast-paced setting, supporting peak hours and contributing to an efficient, customer-focused team.
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Qualifications
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- Experience in customer-facing roles, including Customer Service Representatives and Customer Service functions.
- Skills in Customer Support, including handling inquiries, resolving issues, and managing order-related requests.
- Ability to drive Customer Satisfaction through clear communication, problem-solving, and a friendly, professional attitude.
- Focus on delivering a positive Customer Experience in a fast-paced retail or hospitality environment.
- Strong verbal communication skills and confidence interacting with diverse customers.
- Ability to work on-site in Sheffield, including evenings and weekends as required.
- Comfort with basic computer and point-of-sale systems; prior experience in food service or retail is an advantage.
- Reliability, attention to detail, and a team-oriented mindset, with a willingness to learn and grow with the business.
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