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Customer Service Representative Apprenticeship - Essex
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Customer Service Representative Apprenticeship - Essex
Kompare Limited
Upminster (RM14 3PJ)
Closes in 25 days (Friday 30 October 2026)
Posted on 2 October 2026
Summary
Kompare are looking for a new Call Centre Customer Service Representative Apprentice. You will be studying toward your Customer Service Practitioner apprenticeship L2.
Wage: £16,640 a year
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday 9.00am - 5.30pm. 40 hours a week
Start date: Friday 6 November 2026
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.
As an Apprentice Call Centre Operative, you’ll be the voice of our company, helping customers who have applied for varied insurance or financial products, managing the calls and connecting the client to the correct broker for their insurance/financial quotes (no cold calling). Developing your communication skills to connect the client with the Broker with a seamless transition.
Day-Day Responsibilities:
- Calling insurance applications as they fall in our live CRM system.
- Building relationship with the applicants, to ensure their experience is of the highest quality.
- Filtering the applicants insurance needs and connecting them to the correct insurer.
- Managing applicants call needs, such as booking call backs, in some cases being able to offer them multiple brokers to receive quotations.
- Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer.
- Using your communication skills to connect the client with the Broker with a seamless transition.
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A full UK Driving License is required for this role.
Preferred Skills:
- Basic Computer Skills
- Excellent Telephone Manner
Personal Attributes:
- Confident
- Professional
- Enthusiastic
- Positive Outlook & Desire To Succeed
- Motivated
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: BABINGTON BUSINESS COLLEGE LIMITED
Training course: Customer service practitioner (level 2)
What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Administrative Skills
- Customer Care Skills
- IT Skills
- Organisational Skills
- Communication Skills
Other requirements:
- The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
Kompare Limited is an insurance and financial contact centre for the leading providers across the UK.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. There is a possibility of being offered a full-time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is: BABINGTON BUSINESS COLLEGE LIMITED
Babington recruitment team
apprentice.recruitment@pgon.co.uk
03333234050
The reference code for this apprenticeship is VAC2000056882.
Apply now
Closes in 25 days (Friday 30 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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