Position Summary

The Inside Sales Representative (Home) serves as the key direct customer contact point for the Utilities Channel Partners & customers. The Inside Sales Representative is the key contact for the customer and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world-class level customer service to all internal and external customers. The future vision for this role is a proactive sales position where active quote follow-up and lead generation will become a key responsibility of the role.

Principle Responsibilities

• Reviews customer enquiries working with external sales, engineering, technical, and other departments to produce sales quotations and provide them to customers in a timely manner.
• Processes customer orders in a timely and accurate manner including clarification and order entry, ensuring that part numbers, prices, and lead times are correct and in line with our product offering.
• As required, liaises with the various internal departments throughout the order process to ensure we are capable of meeting the delivery requirements of the customer.
• Investigates customer concerns and records all relevant details on the concerns database, following up with the relevant departments to ensure the matter is resolved in a timely manner for the customer.
• Dealing with customer enquiries via email/phone relating to product and technical enquiries, working alongside various departments including engineering, technical, and external sales.
• Work to achieve KPIs set for the individual and department, including time taken to deliver quotations and process orders, etc.
• Understands INCO terms and ensures orders are loaded in line with those.
• Reviews and validates quoted delivery prior to order entry in conjunction with system requirements and relevant departments.
• Takes part in review meetings prior to order processing, when necessary for clarification and communication of special order requirements.
• Expedites orders and provides order status information to all customers.
• Proactively advises customers of reschedules or delays affecting promised ship date.
• Provides open order reports to customers with current weekly updates if required.
• Implements all change orders, order cancellations, and maintains existing sales orders and acknowledges processing of order changes to the customer.
• Prepares and submits quotations which include quote tracking on Salesforce and liaises with external sales in the process.
• Advises/suggests the best product application to meet customer needs.
• Ensures compliance to United States Government Export Laws.
• Work closely with external sales and internal departments to obtain timely answers for customers.
• Participates actively in the Crane Business System processes including Kaizen team involvement, problem solving, and recommending solutions to enhance and improve the quality of departmental and/or company-wide business activities.
• Performs other duties as required.