Morgan McKinley
Customer Service Representative
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We have a fantastic opportunity for a customer-focused individual to join a successful, growing company near Aldershot in the role of Customer Service Representative. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.
Alongside a competitive salary of up to £28k, the position comes with excellent benefits including annual bonus, hybrid working, 25 days holiday plus Bank Holidays, pension, discounts on company products, on-site parking, excellent opportunities for career progression, and more.
The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone-based role, most of the work is written communication, over email and chat.
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Responsibilities include:
- Respond to all customer enquiries via the website, email, social media, live chat, and phone, ensuring a professional, timely reply
- Work closely with other departments to find answers to queries and act as the first point of contact for the customer
- Manage customer requests relating to pricing, product specifications, deliveries, complaints, and general queries
- Investigate and resolve customer complaints including faulty products and late delivery
- Work within Service Level Agreements to ensure that you consistently achieve high standards of service
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The successful candidate will have a real passion for customer service and the desire to go above and beyond to deliver an outstanding customer experience. This is an entry-level role, and we are open to applications from recent graduates and college leavers as well as more experienced candidates.
For more information, apply now!
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