TallyMoney
Customer Service Representative
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A little about us:
We're not just another fintech – we're rebuilding money from the ground up. TallyMoney turns physical gold into spendable currency, giving people real choice over their financial future. While traditional banks play games with your money, we're backing it with actual gold you can spend anywhere, anytime.
In a world first, we've created a revolutionary platform that seamlessly connects physical gold to everyday banking. Every TallyMoney account comes with its own sort code, account number, and IBAN, plus a Mastercard® that works worldwide. The difference? Your money is actually yours, backed by your own real gold stored in a Swiss vault.
We're hunting for bold thinkers who aren't afraid to challenge the status quo. If you're smart, driven, and genuinely fired up about giving people back control of their money, you'll fit right in here.
Our values aren't just wall art – they're our battle plan:
- We're on a mission to protect people's financial well-being when the traditional system won't
- We obsess over delivering sound money because every customer's financial freedom matters
- We're a tight-knit crew that pushes boundaries while having each other's backs
- We set ambitious goals, track them religiously, and never stop evolving – individually and as a team
Our Vision isn't just warm word salad - it's what we passionately strive for:
'Sound Money for a Brighter Future'
Role Overview:
At TallyMoney, we believe that great customer service is critical to our growth and customer satisfaction. We are looking for a high-performing, innovative individual to join Team Tally as a Customer Services Representative, reporting to the Customer Operations Manager. The role is based in Central London.
Key Responsibilities
- Customer Service
- Maintaining a positive, empathetic and professional attitude toward customers and making sure they get speedy, helpful responses every time
- Communicating effectively with customers through various channels.
- Acknowledging and resolving customer complaints whilst remaining positive.
- Attracting customers by promoting the product and company
- Resolving issues and troubleshooting technical problems (full training is given).
- Occasionally, taking on other responsibilities as the need arises.
- Working on a rota basis, including some Saturday shifts.
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Required Experience & Skills
- Educated to degree level or equivalent (preferable)
- You're a natural communicator with the ability to engage and inspire through both verbal and written channels.
- The ability to ‘get things done' in a flexible, dynamic organisation.
- Strong ability to manage your time, stay organised, and think analytically to solve complex challenges.
- Passion for delivering high-quality customer experiences in a fast-paced environment.
- Skilled in bridging the gap between technical and non-technical teams, ensuring clear and effective communication across all areas
- Good attention to detail with the ability to handle large volumes of information
- Thoughtful, systematic approach and demonstrable experience in delivering against tight deadlines.
- Experience with technology and comfortable using a number of different tools/systems.
- A keen researcher with a sharp eye for detail and a pragmatic approach to problem-solving.
- Proof of your right to work in the UK and a full DBS check will be required.
Desirable Skills & Experience
- Experience in fintech, banking, or financial services
- Knowledge of card payments and fraud prevention would be beneficial
- Interest in alternative currencies, gold, or cryptocurrency
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Our Customer Service Winning Principles:
As part of our Customer Service team, you'll champion:
- Customer Obsession: See everything through the customer's eyes and deliver seamless and delightful experiences and journeys.
- Dual Value Creation: Create sustainable growth by balancing customer value with business value (efficiency + revenue).
- Unified Excellence: Work as one team, succeed as one team - no silos, no boundaries, no hidden agendas.
- Decision Integrity: Make egoless decisions based solely on merit and excellence.
- Data-Driven Truth: Let data lead - measure what matters, ensure data accuracy, act on insights.
- Urgency of Action and Continuous Improvement: Move fast and learn faster, constantly improving, innovating and raising standards. We celebrate ownership of mistakes because that's how we learn and grow.
What you can expect from us:
- A competitive salary £28000 to £30000
- An opportunity for equity in the company
- 25 days annual leave
- A fun and vibrant office environment with a mix of days working from home
- Regular team lunches and socials
- Opportunities for personal growth, professional development and further training
- An increasing list of staff benefits as the company scales
Join Our Mission
TallyMoney is an Equal Opportunity Employer and does not discriminate on the basis of race, religion or belief, colour, sex or gender identity, sexual orientation, age, disability, national origin, marital status, or any other basis.
We encourage any potential applicants to sign up for a TallyMoney Account and experience the many benefits Tally offers so you can fully understand the essential role we are playing in giving people a genuine alternative to the incumbent fractional-reserve fiat banking system.
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Jessica, London
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