Jobright.ai
Customer Service Representative, Entry Level
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Jobright
Jobright is a personal AI job search agent that guides and simplifies the job search process. The Entry Level Customer Service Representative serves as a first point of contact by handling customer inquiries, resolving or escalating requests, documenting interactions, following up on cases, and sharing recurring feedback with internal teams.
Why Join Us
- Build real, production AI agents used by real users
- High ownership and impact
- Work at the intersection of AI, agents, and product
- Shape how people experience AI-driven job search
Responsibilities
- Answer customer questions through phone, email, chat, or approved support channels
- Explain services, policies, and next steps clearly and accurately
- Resolve routine requests and escalate issues that require specialised support
- Document customer interactions and outcomes in internal systems
- Follow up on open cases and communicate progress to customers
- Maintain a calm, professional, and empathetic approach
- Share recurring customer feedback with operations and product teams
- Meet service quality and response-time expectations
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualification
Required
- Strong verbal and written communication skills
- Customer-focused attitude with patience and empathy
- Good judgement, problem-solving, and attention to detail
- Ability to learn procedures and digital support tools quickly
- Ability to organise work and handle multiple customer requests
- Reliable internet connection and a suitable remote work environment in the United Kingdom
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Preferred
- Previous customer-facing experience in service, retail, hospitality, or support
- Familiarity with CRM, ticketing, or contact-centre tools
- Experience working effectively in a remote team
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location