This role is full time, 42 hours per week and is based at Hawthorn, Corsham. Shift pattern will be 4 on, 4 off rotation consisting of two 12-hour day shifts followed by two 12-hour night shifts, then four days off.

Essential experience of the Customer Service Representative

• Proven communication skills (listening, written and verbal) and demonstrate confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations with both colleagues and customers.
• Pro-active and self-disciplined with the ability to use own initiative.
• Attention to detail in all work activities with the ability to prioritise workload and manage stress tolerance.
• Competent with telephone and IT systems with intermediate knowledge and current use of Microsoft Office applications (Word, Excel and especially Outlook).

Qualifications for the Customer Service Representative

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.

Security Clearance

The successful candidate must be able to achieve and maintain Standard (BPSS) and Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK.

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Flexible working – we give people more options to better integrate their work and personal life, whilst ensuring that business needs are met
• A dynamic working environment

Babcock

We’re Babcock — a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you’ll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we’re building a future that lasts — not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing date: 14/09/2026

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