E-Frontiers
Customer Service Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Representative
Contract: 39 weeks
Location: Newcastle
Rate: £33,970 for the contract duration
We're looking for a Customer Service Representative to join a leading global professional services organisation specialising in technology, digital transformation, and customer experience.
This is a great opportunity for a Customer Service Representative with an interest in telecommunications to join a collaborative team, solve customer-related queries, and build valuable experience in a fast-paced environment. The role may involve rotational shifts.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities:
- Analyse and resolve customer queries and lower-complexity issues efficiently and accurately.
- Provide support relating to telecommunications and customer communications.
- Work closely with colleagues and escalate issues to supervisors where required.
- Follow detailed instructions and established processes to ensure high-quality service.
- Contribute as an individual team member while supporting wider team objectives.
About You:
- 3-5 years' experience in customer service, telecommunications, contact centre, or a related environment.
- An understanding of telecommunications and customer communications is highly desirable.
- Strong problem-solving skills with the ability to analyse and resolve issues effectively.
- Comfortable working as part of a team and communicating with colleagues at different levels.
- Flexible and willing to work rotational shifts when required.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you're an experienced Customer Service Representative looking for your next opportunity, we'd love to hear from you. Apply now to find out more about the role and discuss your suitability.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills