Inspire Telecom
Customer Service Representative
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Inspire Telecom provides reliable, cost-effective, and customer-focused telecom services to residential and business customers across the UK. The company offers broadband, mobile, phoneline, and TV solutions. Inspire Telecom is committed to delivering helpful service and creating positive experiences that leave customers feeling “Inspired” every day. The company actively seeks new talent, welcoming both experienced professionals and individuals new to telecoms. Candidates can learn more about Inspire Telecom’s residential, business, and career opportunities through its dedicated websites and careers page.
Role Description
The Customer Service Representative is a full-time, on-site role based in Rochester. In this position, the representative will handle inbound and outbound customer inquiries by phone, email, and other channels, providing accurate information about Inspire Telecom’s products and services. Day-to-day responsibilities include:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Resolving customer issues
- Processing account updates
- Identifying opportunities to improve customer satisfaction
- Escalating complex cases when necessary
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The representative will document interactions in internal systems, follow established procedures, and collaborate with colleagues to ensure a consistent and high-quality customer experience. This role also supports sales and retention efforts by recognising customer needs, promoting suitable solutions, and maintaining a professional, supportive demeanor at all times.
Qualifications
- Demonstrated skills in Customer Service and Customer Support, with the ability to handle inquiries efficiently and professionally.
- Experience fostering Customer Satisfaction and enhancing Customer Experience through attentive, solution-focused communication.
- Background working as Customer Service Representatives or in similar customer-facing roles is highly beneficial.
- Strong verbal and written communication skills, with active listening and clear problem-solving abilities.
- Comfort using CRM or call center systems, and learning new software tools quickly.
- Ability to work on-site in Rochester, manage time effectively, and perform in a fast-paced, target-driven environment.
- Positive attitude, resilience, and a customer-first mindset; prior experience in telecoms is an advantage but not required.
- High school diploma or equivalent; additional training or qualifications in customer service or communications are a plus.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London