Charles Tyrwhitt
Customer Service Representative
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The Role
We deliver excellent customer service with charm and wit. We are brave and always go the extra mile to make every detail count and every customer happy. You will represent our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust.
Start Date & Shift Patterns
The start date for this role is 7 September 2026, so we are looking for candidates who are immediately available to start.
Available shift patterns are:
- 9:00am to 3:00pm
- 6:00pm to 12:00am
Colleagues will usually follow a fixed pattern of either Tuesday to Saturday or Sunday to Thursday, although an alternate weekend pattern can be accommodated where needed.
All roles include some weekend working, so we are unable to offer Monday to Friday only contracts.
All new starters are required to complete mandatory training on a full-time basis, 11:00am – 8:00pm, from Monday 7 September to Friday 18 September 2026. Candidates must be able to attend all training dates throughout this period, and their shifts the following four weeks. Therefore, we are unable to approve annual leave requests within this timeframe.
What You Will Be Doing
We are customer-obsessed and place the customer at the heart of everything we do. You will support our English-speaking customers by taking orders over the phone, managing enquiries, and resolving issues across all contact channels, including phone, email, and web chat.
You will provide a high standard of written and verbal communication in English, ensuring all customer interactions are clear, accurate, and culturally appropriate.
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You will support the team with ad hoc administrative tasks as required to ensure the smooth running of the customer service function.
To ensure we deliver the best possible service, you will work towards agreed performance targets, including TPH (transactions per hour) and CSAT (customer satisfaction scores).
You will handle customer queries with the aim of achieving first-contact resolution across all channels, whether by phone, email, or web chat.
What We Are Looking For
- First Class fluent communication skills in both verbal and written.
- A charming and engaging telephone manner.
- A love for teamwork.
- A genuine desire to help our customers‿They love to talk to us!
- Passionate about people (being a people person will go a long way here).
- Flexible availability for shifts (including evenings and weekends).
- Previous experience in a similar or customer facing role would be beneficial.
- Competent navigating a PC and using a variety of systems.
What You Can Expect From Us
- Competitive salary and excellent bonus scheme
- An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
- You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
- After completing training, colleagues will move to our hybrid working policy, with a minimum of three days per week working from the office.
- We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
- At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in
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Who We Are
Once upon a shirt, Nicholas Charles Tyrwhitt Wheeler (whilst studying Geography at Bristol University – we might add) had the notion that he could make a better shirt at better value than anyone else in the world! He believed that all men; no matter their shape or size, where they may be in the world or indeed their budget; should be able to own a Jermyn Street quality shirt. A proper shirt. A CT shirt. That was over 3 decades ago and whilst Charles Tyrwhitt (it rhymes with spirit by the way) is still famous for proper shirts, these days we are about so much more than collars and cuffs. Our purpose is to “make it easy for men to dress well”. We take care of a chap’s entire wardrobe, providing stylish solutions for every occasion. We make sure he gets what he wants, when and how he wants it.
‘I am Proud and Free to be me!’
When it comes to our people, we really do “Give a shirt”.
Tyrwhitteers (our people) are a diverse, passionate and entrepreneurial bunch. We enjoy a fun, engaging and rewarding culture, where everyone is empowered by our 3 BE-liefs which are; “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”.
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