Customer Service Representative

Summary

The Customer Service Representative is responsible for internally providing timely support for customers in a manner that will ensure the achievement of service, profit, and growth objectives for the Company.

What’s attractive about the Customer Service Representative position?

• Ability to work in an efficient, self-directed manner to provide timely responses to customers.
• Includes the ability to utilize multiple computer systems, (The company is multi-site with multiple S platforms) to perform job duties.

What Success Looks Like:

• Supplies timely information to customers and others concerning the status of orders, deliveries, lead times, and freight coordination.
• Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
• Clearly communicates reasons for changes in the schedule and updates customers as needed.
• Supports order entry by providing written customer and resolving customer order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
• Create customer quotations based on pricing logic provided by the Company’s marketing personnel.
• Assist, as needed, with the Company’s Sarbanes-Oxley (SOX) compliance process.
• Gather pertinent information from customers regarding non-conforming products and communicate with appropriate internal personnel to resolve the issue.
• Assist the sales team in developing sales forecasts (running reports, etc.)
• Coordinates and communicates sales/customer service plans and activities with other personnel, as appropriate, to ensure a coordinated work effort and “team” approach.