Proper Recruitment
Customer Service Representative
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Role: Customer Coordinator
Location: Essex
Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team.
This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey. You’ll work closely with Mortgage & Protection Advisors, managing appointments, progressing enquiries and ensuring every customer receives a first-class experience.
Responsibilities:
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- Manage customer relationships from enquiry through to completion
- Handle inbound and outbound customer calls
- Book and manage advisor appointments
- Support clients throughout the mortgage process
- Build strong customer relationships and identify opportunities
- Maintain accurate records using CRM systems
Requirements:
- Excellent telephone manner and communication skills
- Previous customer service experience (mortgage or insurance knowledge beneficial)
- Strong organisational skills with the ability to multitask
- Confident working in a target-driven environment
- IT literate with experience using Microsoft Office
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Benefits:
- Career progression opportunities
- Performance-based salary reviews
- Pension
- Company Events
If you’re a confident communicator looking to develop your career within Financial Services, we’d love to hear from you.
Salary:
ÂŁ25,000 + bonuses
On Target Earnings [OTE]:
Circa ÂŁ30,000
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Please submit your CV and apply.
Any enquiries can also be directed to info@proper-recruitment.com or by phone – 0208 057 4047
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