Kohler Co.
Customer Service Representative (Part Time)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Representative (Part Time)
Enjoy a great work-life balance with part-time hours of 9:00am - 2:00pm, 4-5 days per week (including Mondays), based at our Head Office in Cheltenham.
Salary: £13,900 (based on 20 hours per week)
You'll benefit from free onsite parking, a generous pension scheme, volunteering days, a subsidized onsite deli, and a range of additional benefits.
START DATE LATE SEPTEMBER / EARLY OCTOBER
Designing award-winning products for our market-leading brands – Mira Showers and Rada - is our lifeblood. We focus on investment, investing in the best technology and resources available and investing in each and every individual. Put simply, it’s who we are. Whether you arrive at our factories in Cheltenham or Hull, have a visit from a Service Engineer or pick up the phone to our Customer Service team, you’ll instantly see that, no matter our department or location, we all share the same values at Kohler Mira.
From day one you’re part of the Kohler Mira community – a collaborative, forward-focused team with a shared pride in our work and commitment to delight our customers, develop innovative products and services and inspire our people (who knew a bathroom manufacturing company did all this?!)
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
But, to get to where we want to be, we are looking for Customer Service Representatives to join our award-winning Team this Autumn. Find out more below!
Customer Service Representatives are key members of the Customer Service Team acting as the voice of the business, providing solutions to meet customer needs. Your role is all about delivering outstanding service and ensuring customer satisfaction across the entire Mira UK product range. By consistently providing the highest standards of support, you’ll play a vital part in strengthening our reputation and building lasting customer relationships.
Basic Responsibilities
- Providing customer support primarily through phone and email, focusing on pre-sales enquiries, product selection, and availability
- Taking incoming contacts, identifying customer requirements, and offering appropriate solutions
- Offering post-sale technical support
- Arranging the appropriate service solution to match the needs of the customer, including the offering of extended warranty products
- Maintain a high level of customer service and quality standards throughout every interaction
- Being helpful and positive in all dealings with customers and fellow associates
- Ultimately become a Kohler Mira Brand Ambassador
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills/Requirements
- Confident telephone manner
- Experience in a customer services environment where customer contact was integral to the role
- Attention to detail to ensure a right first-time customer outcome
- Experience using Salesforce or similar Customer Relationship Management system an advantage
- A common-sense approach to problem solving
- A desire to be part of a team that works together for the common goal
- Strong communication with high standards of written communication essential
- GCSE Maths and English A to C is required due to the interaction types with the customer
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills