Customer Service Representative

Would you like to be part of a global premium lifestyle brand with a strong heritage across the work, western, equestrian, and country markets? Renowned for blending innovation with authentic craftsmanship, the brand is expanding its presence across Europe while remaining true to its roots and loyal community.

As the Customer Service Representative, you will work closely with cross-functional teams to deliver an outstanding customer experience. As a German speaker, you’ll oversee orders across multiple systems, handle customer queries, and manage warranties efficiently across various channels while meeting agreed performance targets.

The Role:

• Work cross-functionally with Ecommerce, Finance, Product, and Logistics teams to deliver a high standard of customer service
• Manage customer queries across phone, email, and other channels in line with KPIs
• Respond to pre-order questions on product specs and availability
• Handle post-order queries, including payment, delivery, stock, and invoicing
• Process warranties, returns, and credits efficiently and accurately
• Monitor orders across multiple systems, ensuring smooth processing
• Carry out daily fraud and order checks, flagging and resolving any issues
• Use multiple systems to manage queries and workflows
• Collaborate with internal teams to resolve issues and improve processes