IRIS Software Group
Customer Service Representative (Saas Adoption)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Hybrid role - Manchester or Slough UK
About IRIS Software Group:
At IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their operations with cutting-edge technology.
The Role:
We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
- Act as a key point of contact for customers, helping them understand and utilize our software effectively.
- Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey.
- Monitor customer usage data and feedback to identify adoption trends and areas for improvement.
- Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience.
- Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.
About You:
- Previous experience in a customer adoption, customer success, or similar customer facing role within a SaaS or technology company.
- Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
- A passion for customer experience and the ability to proactively drive engagement.
- Analytical mindset with the ability to interpret customer usage data and recommend improvements.
- Ability to work both independently and collaboratively within a team.
- Knowledge of IRIS Software Group’s solutions or similar business software is a plus.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Offer:
- A supportive and innovative work environment.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- The chance to make a meaningful impact in a leading software company.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills