ASL
Customer Service Sales Administrator
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Motivated Customer Service Sales Administrator Required
A motivated customer service sales administrator is required for our prestigious market leading, award-winning, Sunday Times Fast Track 100 engineering client. In return there is a generous salary of £27k-£29k+ dependent on experience and excellent benefits including generous holidays, great bonus, good contributory pension scheme, healthcare and medical insurance, in a permanent stable company that rewards their employees.
About the Role
This exciting entry-level sales role would suit a proactive and driven customer service professional with excellent communication, organisational skills, and a professional, friendly telephone manner. You will be supporting the sales and hire teams to deliver excellent customer service to existing customers, calling warm leads of existing quotes, following up, and checking quotes to help process sales orders. You can come from any industry or background; office, retail, hospitality, engineering as long as you have exceptional customer service and telephone manner and a can-do attitude!
Key Responsibilities
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- Daily Management of the Quote Database:
- Following up on recent quotations, sales enquiries, customer interactions, CRM database
- Customer Interaction:
- Calling customers regarding recent quotations, making outbound calls to existing customers, checking their quotes, answering queries and questions, and following these up
- Market Research:
- Liaising with customers about the requirements, gathering more detailed information about their requirements, budgets, future projects, and competitors
- Lead Generation:
- Passing these qualifying leads & detailed info onto the Sales manager, hire team, and field sales team
Requirements
- Experience and Skills:
- Excellent customer service experience and a polite, friendly professional telephone manner
- Ideally some experience of sales quotes, phone sales, telesales, internal sales, sales calls, medium-high phone calls (any telesales, market sales, market research calls, warm sales leads, quotations sales experience would be of interest) or happy and able to make high volumes of telephone calls soft sales daily
- A full UK driving licence and already based a commutable distance to Haddenham office daily for permanent onsite office-based role (this is not hybrid, remote, or part-time). The hours are 8.30-5.30 Monday to Friday
- Attributes:
- Highly organised, excellent attention to detail, and a flexible, positive can-do attitude
- Good team player, friendly, polite, professional, resilient telephone manner
- Technical Skills:
- Excellent IT skills (can use database, spreadsheets, CRM systems. Salesforce is desirable)
- Excellent listening ability, communication, negotiation, and interaction skills
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Benefits
- Generous salary of £27k-£29k+ dependent on experience
- Excellent benefits including generous holidays, great bonus, good contributory pension scheme, healthcare, and medical insurance
How to Apply
To apply, please email your CV with salary expectations, availability, and how you meet our client's customer service internal sales support criteria. Don't miss out!
Feel free to reach out if you have any questions or need further information.
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