Customer Service Sales Administrator Apprenticeship

CORNWALL GLASS & GLAZING LIMITED
Truro (TR3 6AZ)
Closes in 8 days (Friday 23 October 2026 at 11:59pm)

Summary

Cornwall Glass are looking for enthusiastic candidates to work within this experienced and well-run company to gain a Customer Service Level 2 apprenticeship. The aim is to support the sales office team by communicating with both our suppliers and customers as well as inputting orders with a high level of accuracy.

Wage: £17,368 a year
Minimum wage rates (opens in new tab)
Pay will be regularly reviewed depending on progress.

Training

Course: Customer service practitioner (level 2)
Hours: Full time
Schedule: Monday - Friday 08.00 - 17.00 with 1 in 4 Saturdays.
Working times/schedules will be confirmed at interview.
Duration: 1 year
Start date: Monday 26 October 2026
Positions available: 2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice you will work at a company and get hands-on experience. You will gain new skills and work alongside experienced staff and tasks will include:

• Manage incoming calls, emails, and customer enquiries
• Schedule site visits, invoices, and purchase orders
• Liaise with suppliers, contractors, and clients
• Maintain accurate records of glazing jobs and materials
• Learn how to cut glass
• Assist with on-site glazing works

Where you'll work

Chyvelah Road
Threemilestone
Truro
TR3 6AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: FOCUS TRAINING (SW) LIMITED
Course: Customer service practitioner (level 2)

What you'll learn

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
• Maintain informative communication during service recovery.