Customer Service & Sales Administrator | Colne | Full Time | Permanent | Office-Based | Competitive Salary DOE

Your New Company

A well-established and innovative manufacturing business based in Colne, Lancashire, supplying specialist products to customers across the UK and international markets. With a strong reputation for quality, customer service and continuous improvement, the company is experiencing continued growth and is looking to strengthen its customer support team with the appointment of a Customer Service & Sales Administrator.

This is an excellent opportunity to join a stable and successful business where you can make a genuine contribution whilst developing your administrative, customer service and commercial skills.

Your New Role

As Customer Service & Sales Administrator, you will be responsible for supporting customers throughout the order process and ensuring the smooth day-to-day administration of sales activities. Acting as a key point of contact for customers and internal departments, you will play an important role in delivering an excellent customer experience.

Key responsibilities will include:

• Handling incoming customer enquiries via telephone and email.
• Processing customer orders accurately and efficiently.
• Maintaining and updating customer records and sales data.
• Providing customers with pricing, product and delivery information.
• Preparing quotations and sales documentation.
• Monitoring customer orders from receipt through to delivery.
• Liaising with production, purchasing and logistics teams to ensure customer requirements are met.
• Organising shipments and coordinating deliveries with courier and freight providers.
• Producing invoices and supporting documentation.
• Managing customer queries and resolving issues in a professional manner.
• Assisting with export and international orders where required.
• Maintaining filing systems and general office administration.
• Producing reports and supporting wider administrative activities.
• Providing cover and support to other departments during periods of absence or peak workload.