PRM - Paula Rosa Manhattan
Customer Service & Sales Advisor (Aftersales)
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Customer Service & Sales Advisor (Aftersales)
The role is about looking after homeowners directly once their kitchen is in, which is a key part of our growing Direct-to-Consumer offering. You'll be the person they speak to, from first enquiry through to the order landing on their doorstep.
You'll be talking to customers, meeting them in our Lancing showroom, guiding them through options, spotting opportunities to genuinely help them, and hitting sales targets with commission on top.
The rest is order processing. Careful, often repetitive, detail-heavy order processing, on systems that are functional rather than elegant, plus chasing internal teams, fitters and suppliers to keep things moving. We're telling you this upfront because we want the person who reads that and thinks "good, I'm great at that", not the person who finds out in week three.
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What makes someone great at this:
- You're warm and calm on the phone, including with customers who are unhappy
- Your attention to detail is genuinely excellent, not something you claim on a CV
- You take pride in accurate, well-organised work rather than finding it tedious
- You've sold to consumers before and you're comfortable with targets
- You can switch between a spreadsheet and a customer conversation without losing your patience with either
- You're proactive - this role is brand new and we want you to help shape it
Coming from automotive aftersales, a parts department, or a dealership service desk? Please apply. The skills map across almost perfectly and you'll need no kitchen knowledge as full training is provided.
You'll also own:
- Our eBay account end to end: orders, enquiries, transport, stock, listings and maintaining our "Top Rated" seller status
- Plus daily ecommerce order processing and keeping our aftersales website current and working hard for sales
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On offer:
- £27,000 - £28,000 pa plus commission
- 25 days' holiday rising with service plus 8 bank holidays
- Holiday purchase up to 6 weeks
- Health cash plan
- EAP
- Life assurance at 2× basic salary
- SMART pension
- EV salary sacrifice (after 6 months)
- Bike2Work
- Employee discount on kitchens and appliances
37.5 hours a week, 5 days out of 7 on a retail rota, based in our Lancing showroom. Easy reach from Worthing, Shoreham-by-Sea, Brighton & Hove, Littlehampton and Steyning.
#Aftersales #CustomerService #KBB#Kitchens #WestSussex #Lancing#Worthing #Brighton #Ecommerce#Hiring
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