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Customer Service Sales Apprentice
EDA LEARNING AND DEVELOPMENT LIMITED
Smethwick (B66 1AF)
Closes in 14 days (Tuesday 20 October 2026 at 11:59pm)
Posted on 5 October 2026
Summary
A Customer Service & Sales apprentice is required for a leading electrical wholesaler. The candidate will start on the Trade Counter serving customers learning all the products and then move onto Direct Sales. Fantastic career progression opportunity for the right candidate.
Wage: £16,640 to £26,436.80, depending on your age
National Minimum Wage
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, between 8.00am - 5.00pm. 40 hours a week
Start date: Sunday 1 November 2026
Duration: 1 year 2 months
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
UK Cables is a leading national cable stockist, specialising in the supply, management and distribution of electric cables. UK Cables can trace their provenance to 1987 when BICC sold their specialist cable stockholder, Cablexpress. Cablexpress was later joined by Capital Cables and Dunasfern. After the acquisition of Cables and Flexibles in 1993 all of the locations adopted the trading name of UK Cables. In order to provide more focus and business development, the company joined Newbury Investments in 2004. Today, UK Cables has 3 stocking locations and 1 sales office and offers an extensive range of cables and cable solutions across the UK.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafes that give us access to electricity - from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
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After full training responsibilities will include:
- Processing orders
- Opening new orders
- Serving customers on the Trade Counter
- Answering the phone
- Calling customers
- Calling Suppliers
Where you'll work
UK Cables Interchange one Potterton way Smethwick B66 1AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: LEARNING SKILLS PARTNERSHIP LTD
Training course: Customer service practitioner (level 2)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Completing a Level 2/3 Customer Service Apprenticeship standard, consisting of:
- Knowledge and competence qualification in Customer Service at Level 2/3
- End-Point Assessment (EPA) - final test and observation
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The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on site according to the employers wishes. Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.
Requirements
Desirable qualifications:
- GCSE in: English (grade 4-9) Maths (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- Problem solving skills
- Number skills
- Team working
- Initiative
- Physical fitness
- Timekeeping
- Enthusiasm
- Keen to work and study
Other requirements: Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved but in work time only.
About this employer
EDA Learning and Development will employ you on behalf of the branch,
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Opportunities that could arise after the apprenticeship are:
- Sales Team Member
- Counter Sales
- Sales Rep
Ask a question
The contact for this apprenticeship is:
EDA LEARNING AND DEVELOPMENT LIMITED
Michelle McCutcheon
michelle@edaapprenticeshipsplus.co.uk
07990002071
The reference code for this apprenticeship is VAC2000057173.
Apply now
Closes in 14 days (Tuesday 20 October 2026 at 11:59pm)
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