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Customer Service & Sales Practitioner Apprentice
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Job Opportunity at Jaspers
Jaspers are offering one candidate the opportunity to join a new and exciting business who are taking the catering world by storm. If you are someone who is looking to join a growing team and to develop all areas of Admin, customer service which will include some sales and marketing.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answer telephone calls, helping where possible and transfer calls internally
- Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
- Assist with customer enquiries
- To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales
- Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on-time delivery is maintained
- Use of the email and telephone system, to speak to customers and other members of staff
- Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly
- Selling products to customers profitably by determining their needs and requirements either from the items displayed or by promoting goods from brochures or the internet
- Accurately processing customer orders
- Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner
- Managing customer relations and driving new business through both warm and cold sales calls
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Where you'll work
44 High Street, Sutton Coldfield
B72 1UJ
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Level 2 Customer Service Practitioner apprenticeship standard:
- English and maths Functional Skills training if necessary
- Dedicated Juniper skills coach for on-the-job training
Desirable qualifications
- GCSE in:
- English & maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Confident Telephone manner
About this employer
Jaspers is a network of kitchens which provides catering for businesses all over the UK. The role will be based at our HQ office working closely with the directors learning about the business.
http://www.jaspersonline.co.uk
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Full-time employment or progression to a Level 3 Customer Service apprenticeship
Contact
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Paul Nightingale
paul.nightingale@junipertraining.co.uk
07395789959
The reference code for this apprenticeship is VAC2000050031.
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