This role will play an important part in the day-to-day running of the business, acting as a key point of contact for customers while supporting order processing and administrative functions. The successful candidate will thrive in a fast-paced environment and be comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities

• Answering incoming telephone calls and directing enquiries appropriately
• Processing customer orders accurately and efficiently
• Speaking with customers regarding orders, deliveries, and general enquiries
• Providing a high level of customer service at all times
• Building and maintaining strong customer relationships
• Liaising with internal departments to ensure customer requirements are met
• Managing customer queries and resolving issues in a professional manner
• Updating internal systems and maintaining accurate records
• Supporting the wider team with general administrative duties
• Ensuring orders progress smoothly from receipt through to completion

Skills & Experience

• Immediately available or available on a short notice period
• Previous customer service and/or administration experience
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office
• Ability to prioritise workload and manage multiple tasks
• Comfortable speaking with customers over the phone and via email
• Ability to work effectively under pressure in a busy environment
• Experience working with CRM or ERP systems

If you are an organised and customer-focused professional who enjoys working in a busy environment and delivering exceptional service, we would love to hear from you.