Amwaste LLC
Customer Service Specialist
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Description
Amwaste is looking for a Customer Service Specialist to work in our Birmingham, AL Residential office.
Job Description
Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.
ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
Customer Service Specialist:
- Answers the telephone or greets the customer.
- Provides prompt and correct information about collections, rates, billing, and account status.
- Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments.
- Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
- Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
- Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
- Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.
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QUALIFICATIONS
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Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:
Education and Experience
- High School Diploma or GED preferred.
- Two years related experience in a call center.
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