Witan Search
Customer Service Specialist
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Are you passionate about delivering outstanding customer experiences and building strong relationships?
On behalf of our client, we are looking for a proactive and customer-focused Customer Service Specialist to join our client’s friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.
About the Role
As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.
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In this role, you will:
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
- Support customer onboarding and encourage the use of our digital tools and e-commerce platforms.
- Prepare quotations in collaboration with our field sales teams and suppliers.
- Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
- Handle returns, claims, and escalations efficiently and in line with company procedures.
- Maintain accurate and up-to-date customer records and databases.
- Assist with procurement tasks, purchase orders, and supplier follow-up.
- Follow up on receivables and keep CRM and ERP data accurate and current.
- Contribute to continuous improvement, internal controls, and sustainability initiatives.
- Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.
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About You
We’re looking for someone who is:
- A confident communicator with a genuine passion for customer service
- Proactive, organized, and able to manage multiple tasks at once
- Calm under pressure and skilled at problem-solving
- Detail-oriented with strong administrative accuracy
Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.
For further information, please contact: Lewis Williams, Director, Witan Search
Lewis.Williams@witansearch.com
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