Super Smart Service Ltd
Customer Service Specialist
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At Super Smart Service Ltd, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 28 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.
We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.
Location: Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SL
What You’ll Do
- Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
- Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
- Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
- Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
- Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
- Identify opportunities for service expansion and support client growth through value-added solutions.
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What You’ll Need
- Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
- Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
- Excellent communication and relationship-building abilities.
- Experience with logistics platforms, WMS, or order management systems is a plus.
- Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
- Fluent in both Chinese (Mandarin) and English.
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Why CIRRO
- Competitive pay and benefits
- Fast-growing, tech-forward company
- Collaborative, global team culture
- Room for growth in a high-impact role
- Super Smart Service Ltd is an equal opportunity employer.
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