Schweitzer Engineering Laboratories (SEL)
Customer Service Specialist
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đź“Ť UK
🌍 Join a global leader in power system protection
About Schweitzer Engineering Laboratories (SEL)
At Schweitzer Engineering Laboratories (SEL), we design and manufacture technology that makes electric power safer, more reliable, and more economical. Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking.
Guided by our Values, Principles of Operations, and World Class Manufacturing philosophy, SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally.
The Opportunity
We are looking for a Customer Service Specialist who can be proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challenging problems then we invite you to join our team.
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What You’ll Do
- Provide world-class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
- Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
- Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
- Own customer feedback tracking and driving to customer satisfaction.
- Initiate process improvement suggestions and lead in implementation.
- Other duties as assigned.
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What You Bring
- Minimum 3 years of customer service experience
- Degree in business or related field or related operations experience
- Languages: Advanced English - additional languages is a plus
- Strong computer skills
- ERP or CRM tools experience
- Ability to learn concepts and technical details of products
Why Join SEL?
You’ll play a visible role in one of our fastest-growing regions, working in a global, values-driven organization with real impact and autonomy.
- Competitive salary and an excellent benefits package.
- Top-tier medical and dental, insurance.
- Restaurant tickets and wellness benefits.
- Development opportunities, including tuition assistance and internal growth programs.
- A people-first culture where your work truly matters.
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